Reviews policy
How our reviews are collected, checked and published.
Last updated: October 2026
This policy explains how VEEDOFA collects, reviews, and publishes product reviews. It applies to every review shown on this website.
1. Where our reviews come from
Every review published on this site comes from a customer who bought the item from us. We do not import reviews from other marketplaces, and we do not republish reviews collected anywhere else. If a review appears on this site, it was written for this site, about a purchase made here.
2. How we collect reviews
- Post-purchase invitation. Roughly two weeks after an order is delivered we email the customer once, inviting a review. There is a single invitation and one reminder. We do not send repeated requests.
- On-page form. Every product page carries a review form. Customers with an order number can submit through it at any time.
3. How we verify a review
Before publication we check that the submission matches a real order: the email address or order number must correspond to a purchase of that specific item. Submissions we cannot match to an order are not published. We mark verified reviews as such on the page.
4. How we moderate
A person reads every submission before it goes live. We aim to publish or decline within three business days. We decline a review when it contains any of the following:
- Profanity, threats, or personal attacks.
- Personal information about the reviewer or a third party — phone numbers, addresses, full names of staff.
- Content unrelated to the product: shipping complaints already resolved, political commentary, or promotion of another business.
- Spam, links, or repeated duplicate text.
- Claims about medical or health outcomes we cannot substantiate.
5. What we do not do
These are firm commitments, not aspirations:
- We do not delete negative reviews. A one-star review that follows the rules above stays published, exactly as written.
- We do not edit review text. We may trim profanity, and we say so on the review. We never change what a customer meant.
- We do not offer discounts, gift cards, refunds, or free product in exchange for a review, and we never ask for a positive rating.
- We do not filter by star rating. Every rating from 1 to 5 is published if it passes moderation.
- We do not write reviews ourselves or generate them with software.
6. Ratings you see
A product only shows a star rating once at least one review has passed moderation. Products with no published reviews show no rating at all. We do not display an average built from purchases, imports, or estimates.
7. Responding to a review
Where a review describes a defect or a problem with an order, we may post a reply explaining what we did to resolve it. Replies are signed by our support team and are shown beneath the review. A reply never changes the original review or its rating.
8. Removing a review after publication
We remove a published review only if it is later found to breach this policy — for example if it turns out to be fraudulent, or if the reviewer asks us in writing to remove it. We do not remove reviews because a rating is low or because a product has been discontinued.
9. Reporting a review
If you believe a review on this site is fake or breaches this policy, email support@veedofa.net with the product name and what concerns you. We investigate every report and reply within five business days.
10. Questions
Write to support@veedofa.net. A person reads it.