Returns & refunds

Return window

You may return an item within 30 days of delivery for a refund. The item must be unworn, undamaged, and in its original packaging with any tags or cards included.

Earrings and hygiene

For hygiene reasons, earrings must be returned unused and in their original sealed packaging. We cannot accept earrings that have been worn, even briefly. This is a public health requirement, not a preference — it is the same rule every jewelry retailer operates under.

How to start a return

1. Email support@veedofa.net from the address used at checkout, with your order number and the item you would like to return.
2. We reply within one business day with a return authorisation number and the current return address.
3. Pack the item securely and include the return authorisation number inside the parcel.
4. Send it back using a tracked service. Return postage is paid by the customer unless the item arrived damaged or incorrect, in which case we cover it.

Please do not send a return to the address on the shipping label — that is a carrier hub, not our returns desk, and parcels sent there cannot be recovered.

Refunds

Once your return arrives and passes inspection, we issue the refund to the original payment method within 5 business days. Your bank may take a further 3–5 business days to post it. We will email you when the refund is released.

Damaged or incorrect items

If something arrives broken, tarnished, or is not what you ordered, email us a photo within 7 days of delivery. We will send a replacement or refund in full — you will not be asked to pay return postage for our mistake.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order — it is faster than a two-way exchange, and the piece you want may sell out while a return is in transit.