Frequently asked questions

We pack orders within 1–2 business days. Standard shipping then takes 5–8 business days. You will get a tracking number by email as soon as the carrier scans the parcel.

Not yet. We currently ship within the US only, and we do not ship to freight forwarders. Email us if you would like to be told when your region opens.

Our posts and hoops are silver plated or 14K gold plated over brass, which most people with mild sensitivity tolerate well. We do not use nickel in our plating. If you have a diagnosed metal allergy, sterling silver is the safer choice — our rings are solid 925 sterling, and we are happy to advise before you buy.

Plated jewelry does wear over time, and how fast depends on how you treat it. Perfume, hairspray, chlorine, and sleeping in your jewelry are the main causes of early wear. Wipe pieces with a soft dry cloth after wearing and store them dry, and you should get a long life out of them.

Yes, within 30 days of delivery, provided they are unused and still in their original sealed packaging. For hygiene reasons we cannot accept earrings that have been worn.

Use the review form on the product page, or the link in the email we send after delivery. We ask for your order number or the email you ordered with so we can confirm the purchase. Every review is read by a person before it is published — see our Reviews Policy.

We only publish reviews from verified buyers, and we do not display ratings until at least one review has been approved. A product with no rating simply has not been reviewed yet.

Yes. Write to wholesale@veedofa.net with your business name, the pieces you are interested in, and expected volumes.

Card details are handled entirely by our payment processor and are never stored on our servers. We only see the last four digits and the result of the transaction.

Email support@veedofa.net with your order number and a photo if the item is damaged. We reply within one business day and will make it right.